Effective date: January 1, 2026
This Privacy Policy explains how Tuanis Resto Bar (“Tuani’s”, “we”, “us”) collects, uses, shares, and protects your personal information when you use our WhatsApp-based loyalty, rewards, and engagement services.
Adults only. Tuani’s is a restaurant and bar. Our services are intended only for individuals who are 18 years of age or older and of legal drinking age. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us at legal@tuanissjds.com and we will delete it.
1. Who we are
Tuani’s is operated by Tuanis Resto Bar, located at Portuaria, San Juan del Sur, Nicaragua. We are the controller responsible for your personal data. For any privacy question or request, contact us at legal@tuanissjds.com.
2. Information we collect
We collect the following categories of information, mostly provided by you directly or generated as you use our services:
| Category | Examples |
|---|---|
| Contact & identity | Your WhatsApp phone number (our primary identifier), name, preferred language |
| Profile | Date of birth, sports and team preferences, and other details you choose to share |
| Verification | One-time passcodes (OTP) sent to confirm ownership of your phone number, and verification timestamps |
| Activity | Coupons issued and redeemed, QR-code scans when you arrive or redeem, visit dates and times |
| Game participation | Sports predictions or selections you make, results, and any rewards associated with them |
| Technical | Approximate device and connection information (such as IP address) collected automatically when you use our web pages |
3. How we collect it
- You give it to us — when you enter your WhatsApp number, name, date of birth, or preferences on our forms.
- Through verification — when you confirm your phone number using a one-time passcode we send via WhatsApp.
- Through your activity — when you scan a QR code at the restaurant, redeem a coupon, or make a prediction.
- Automatically — basic technical data when you load our pages.
4. How we use your information
- To verify that the phone number you provide truly belongs to you (one-time passcode verification).
- To send you coupons, rewards, and the personalized content you request via WhatsApp.
- To recognize you on return visits and show your history, selections, and rewards.
- To send you service and marketing messages only where you have given consent, and to honor your choice to stop.
- To operate, improve, and secure our services and prevent abuse or fraud.
- To comply with our legal and accounting obligations.
5. WhatsApp messaging & your consent
We communicate with you primarily through the WhatsApp Business Platform. When you submit your number and check the consent box, you agree to receive messages from Tuani’s at that number. Standard message and data rates from your carrier may apply.
You can opt out at any time. Reply STOP or BAJA to any of our WhatsApp messages to stop marketing messages. You may still receive essential messages, such as a verification code you actively requested.
6. How we share your information
We do not sell your personal information. We share it only with service providers who help us operate, and only as needed:
| Provider | Purpose |
|---|---|
| Meta Platforms / WhatsApp Business Platform | Delivering messages and verification codes to your WhatsApp |
| LeadConnector LLC (GoHighLevel) | Customer relationship management and messaging workflows |
| Cloudflare, Inc. | Website hosting, database, and storage |
These providers process data on our behalf under their own terms and security commitments. We may also disclose information where required by law, or to protect our rights, safety, or property. Links to Google or TripAdvisor for reviews take you to third-party sites governed by their own privacy policies.
7. International transfers
Some of our providers (including Meta, LeadConnector, and Cloudflare) process and store data on servers outside Nicaragua, including in the United States. By using our services you understand that your information may be transferred to and processed in countries with different data-protection rules than your own.
8. How long we keep it
We keep your information for as long as your relationship with Tuani’s is active, and afterward only as long as needed for the purposes described here or as required by law. One-time passcodes are short-lived and expire quickly. You can ask us to delete your information at any time — see Section 10 and our Data Deletion Instructions.
9. Data security
We use reasonable technical and organizational measures to protect your information, including phone-number verification and access controls. No system is perfectly secure, so we cannot guarantee absolute security, but we work to protect your data and to limit who can access it.
10. Your rights & choices
Subject to applicable law, including Nicaragua’s Ley No. 787 (Ley de Protección de Datos Personales), you may:
- Access the personal data we hold about you.
- Correct information that is inaccurate or out of date.
- Delete your information — see our Data Deletion Instructions.
- Withdraw consent to marketing messages by replying STOP or BAJA, or by contacting us.
To exercise any of these rights, contact legal@tuanissjds.com. We may need to verify your identity (typically via your phone number) before acting on a request.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and change the effective date above. Significant changes may be communicated to you directly.
12. Contact us
Questions about this policy or your data? Reach us at legal@tuanissjds.com or write to Tuanis Resto Bar, Portuaria, San Juan del Sur, Nicaragua.